Customer Service Team Leader | Temporary Position
Motivate, guide, and make an impact — drive success in customer service and be a part of Boozt growth!
Customer Service Team Leader | Temporary Position
THE OPPORTUNITY
Are you a natural leader with a passion for customer service and team development? Do you thrive in a fast-paced environment where you can make a real impact? If so, we want you on our team!
As a Customer Service Team Leader, you’ll be the key support for a team of 10 agents, guiding them to meet and exceed expectations. You’ll oversee daily operations, drive sales, manage workload distribution, and ensure our team delivers unrivaled customer service.
This is a temporary position for 12 months, covering maternity leave.
WHAT YOU WILL DO
Lead and support agents through coaching, one-on-one talks, performance reviews, and quality checks.
Oversee daily workflows, manage backlogs, and delegate tasks effectively.
Drive KPIs to ensure we meet company objectives.
Facilitate team meetings that inspire collaboration and improvement.
Take action on employee feedback to enhance engagement and satisfaction.
Play a key role in recruitment, onboarding, handling absence and development.
Lead by example and be a role model for delivering unrivaled Customer Service.
Next to your leader role there are also opportunities to be part of and/or drive impactful projects that support the development of the Customer Service Department and Boozt growth.
YOUR PROFILE
Previous experience from a Team Leader role
Proven work experience within a Customer Service job
A university/college degree within relevant areas is a plus.
Fluent in English, both written and spoken.
We’re looking for a customer-focused leader who leads by example with a solution-oriented and hands-on approach. You thrive in a fast-paced environment, while being collaborative, adaptable, and driven to create a positive team culture.
Please note that this is a 12-month temporary position, preferable with a start date from May.
We’re reviewing applications on an ongoing basis, so don’t wait—apply now!
Note, that only applications in English will be considered. The first step in the recruitment process includes two mandatory assessments PI behavioral & cognitive.
We look forward to receiving your application!
BOOZT PERKS
● Great personal and internal career development
● A culture that incorporates our values of trust, freedom, and responsibility
● Flexible work environment
● Driven and passionate international colleagues
● A generous employee discount
● Wellness allowance and sports activities, HQ onsite masseuse and medical doctor
A LITTLE BIT ABOUT US
We are one of the leading e-commerce players in the Nordics. We offer our customers fashion, kids, sports, beauty, and home on Boozt.com and Booztlet.com.
Our Boozt family consists of +1100 employees from more than 60+ nationalities; our diverse teams help us build an innovative and vibrant workplace.
You can find our offices in Malmö, Sweden, Boozt Innovation Lab in the heart of Copenhagen, a data science team in Aarhus, Denmark, our two tech offices in Vilnius, Lithuania, and in Poznan, Poland, and our fully automated warehouse in Ängelholm (one of the world's biggest AutoStores). From 2026 we will move our HQ to Krystallen at Kalvebod Brygge, Copenhagen. From then the position will be out of our new HQ Krystallen.
We are an equal-opportunity employer that embraces diversity and inclusiveness.
Would you like to join us on our exciting journey?
- Our team
- Customer Service
- Locations
- Copenhagen, Malmö
- Employment type
- Full-time
- Seniority
- Associate
Why Boozt?
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Diversity
Our innovative, fun and creative group represents 60+ nationalities, an average age of 31, and a 32/68 ratio of men/women. We are committed to recruiting the most qualified people independent of background or personal preferences. Starting your career with us means situating yourself in an international environment.
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Evolving technology
Top performing web applications are a major focus for Boozt. We constantly embrace new e-commerce technology and proudly develop these systems in-house. A career at Boozt guarantees learning new skills in e-commerce and cutting-edge technology.
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Added perks
We provide our employees the possibility to grow with us internally, and offer continuous training and development to equip our staff with the skills needed to be successful. Our work environment is flexible, we are a group of driven and passionate international colleagues, and our corporate language is English. We offer a generous employee discount, wellness allowance and sports activities, and we love celebrating milestones!
Our Values
TRUST! We trust our employees, which secures a positive environment supportive of personal and professional growth.
FREEDOM! We give our employees freedom, which creates a culture encouraging initiative and new ways of thinking.
RESPONSIBILITY! With freedom comes responsibility, which gives our employees the drive to achieve the greatest results.
About Boozt
We are one of the leading e-commerce players in the Nordics. We offer our customers fashion, kids, sports, beauty and home on Boozt.com and Booztlet.com. You can find our headquarters in Malmö, Sweden, our Boozt Innovation Lab in the heart of Copenhagen, a data science team in Aarhus, Denmark, our two tech offices in Vilnius, Lithuania and in Poznan, Poland and our fully automated warehouse in Ängelholm (the world’s biggest AutoStores). Our Boozt family consists of +1200 employees from more than 50 nationalities; we believe that our diverse teams help us build an innovative and vibrant workplace. Would you like to join us on our exciting journey?
Customer Service Team Leader | Temporary Position
Motivate, guide, and make an impact — drive success in customer service and be a part of Boozt growth!
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