AI Operations Developer

THE OPPORTUNITY
At Boozt, customers always come first. We believe Customer Service should be centered on the customer experience, and without being too weighed down by repetitive coordination work.

That’s why we are building a new AI-powered operating model where AI handles task intake, routing, automation, and performance tracking. This allows our teams to focus on what we do best: delivering outstanding customer service.

We are now looking for someone to build the technical foundation of this system and, together with a Human Strategic Lead, design how work flows across the organisation and translate it into scalable systems.

This is a pure builder role, not a people management position. You will own the systems that define how the department operates in an environment where the architecture is still being created.

Our ambition is simple: not to replace what people do well, but to remove the work that drains energy so there is more room for the work that actually matters.

WHAT YOU WILL DO
You will design and build the core operational platform that powers customer service. This means defining how work enters the system, how it moves through it, and how performance is measured and improved all through a combination of automation, data, and AI-driven workflows.

Key responsibilities:

• Design end-to-end operational flow, including AI-driven intake, routing, and prioritisation with the Strategic Lead

• Own and evolve the Slack AI agent for task intake, escalations, updates, and operational visibility

• Build automations and integrations in N8N to connect systems and remove manual coordination

• Develop and maintain the BigQuery data layer for KPIs, reporting, and decision-making

• Structure and maintain operational knowledge in Cortex, ensuring it is accessible and usable across teams
  
  

YOUR PROFILE
You are a builder who thrives on creating systems from scratch, working across infrastructure, automation, and data in fast-moving, evolving environments.

You likely bring:

• Hands-on experience with SQL, N8N, and Python, including API integrations and workflow debugging

• A strong ownership mindset and comfort operating without a fully defined roadmap

• The ability to translate technical systems into clear operational impact for non-technical stakeholders

• Experience from customer service or e-commerce operations is a strong plus

Fluency in English is required; Swedish or Danish is a bonus.

We care more about your ability to build and think in systems than your specific toolset.

If you are driven by building, simplifying complexity, and creating real impact - this could be a great match?

WHY BOOZT
At Boozt, you will work in a fast-paced, challenging, and rewarding environment where you can make a real impact. You will have the freedom to take ownership, drive initiatives, and contribute directly to our growth!

Apply today – we’re excited to learn more about you!

Only applications submitted in English will be considered.

Important: Applicants must have the legal right to work in Denmark at the time of employment. Please note that this position does not include visa sponsorship or relocation support.

AI conversation as part of the recruitment process:

Here, you don’t need to write a cover letter - just upload your CV, and you will receive a link to a short (15–20 min.) AI-based conversation via the Fairec tool. You can complete it right away or at a time that suits you best. We use this approach to reduce bias and give everyone a fair chance!

We review applications on an ongoing basis. You can read more about the process under Recruitment.

BOOZT PERKS

● Great personal and internal career development opportunities

● A culture built on our values of trust, freedom, and responsibility

● Driven and passionate international colleagues

● A generous employee discount

● Healthy and delicious breakfast and lunch, top-quality coffee, and fresh fruit available all day

● In-house gym, onsite masseuse, and medical doctor

● An amazing HQ in central Copenhagen – the iconic, energy-efficient Krystallen building,  recognized for its architectural design and sustainability. Enjoy breathtaking city views and much more!

A LITTLE BIT ABOUT US

We are one of the leading e-commerce players in the Nordics. We offer our customers fashion, kids, sports, beauty, and home on Boozt.com and Booztlet.com. Headquartered in Copenhagen, with over 1,100 colleagues across Europe, tech hubs in Vilnius and Poznań, and a fully automated warehouse in Ängelholm, we create value for both consumers and brands while fostering diversity, inclusion, and innovation.